![]() The Poly Lens software is efficient for the individual user who wants to personalize their headset, but it’s equally efficient for the IT professional that needs to have visibility, and control over an entire population of devices. That alone makes these two software programs very different from each other. Poly Lens Vs Plantronics Hubįirst, unlike the HUB software that’s designed for use with headsets, in particular, the models that are of an older generation, Lens is meant to be used with headsets, speakerphones, telephones and video conferencing equipment. ![]() Manager Pro is a totally separate SaaS program that’s used for managing and maintaining a complete headset environment. The HUB software is also capable of capturing data and event information directly from the headset, and sending it to the Plantronics Manager Pro software. In short, this software is really designed to give the end user some control over how the headset operates, and sounds. Select different languages for use with voice prompts.In a general sense, the Plantronics HUB software allows an end-user to customize headset settings, and get visible status of their Poly, or Plantronics audio devices right on the desktop. So what does the Plantronics Hub software do, and who should be using it? We’re seeing the use of headset software as being the new normal where in the past that simply wasn’t the case. This is something we’re seeing play out across all headset manufacturers that offer headset software. And like any new emerging technology, it predictably undergoes refinements, and improvements to help make it better, and even more user friendly. This helped to usher in a whole new era in headset management for sure. At the time, it was a bit of a game changer in that it gave headset users and Managers a new tool in the use, and management of headsets. With that nugget of information out of the way, let’s dig into the Hub and Lens software.įirst, between these two downloadable software programs, it was the Plantronics Hub software that arrived on the scene first. So when you hear the name Poly being referred to, you’ll know the back story. The name of this new, consolidated company is Poly. Once the acquisition was complete, a new company emerged with an expanded product line, and a new name. And as you might know, Polycom was a company well-known for producing high quality audio, and video products. Not so long ago, Plantronics acquired a company called Polycom. So with that in mind, let’s get started.īefore I begin, I thought it would be important to give you a very brief piece of information about Plantronics as a company, because they’ve gone through some changes recently. And in doing so, point out when you might use one over the other, and to a degree, what they both do, and how they differ. So in our ongoing desire to be helpful, and make things easy, I thought it would be worthwhile to talk about this. That question is what’s the difference between the Plantronics Hub software and the Poly Lens? The replacement is Savi 8200 Series / Voyager 5200 Office).When interacting with our customers, there is a question that seems to come up frequently. *(NOTE: Legend UC is an end-of-life product. So there could be a resilience issue with the integration. I quitted and restarted 3CX and then it re-appeared, and headset call control started to work again. There was one occasion where a test initially failed: I then checked Hub > Settings > Softphones, scrolled to bottom and the Softphone called "COM Session" had disappeared. Given these test results it would suggest that any Plantronics Hub supported headset will provide call control with 3CX. I had success with the all the products I tried: Legend UC + BT300*, Calisto 3200, Savi W740*, Savi 8220 UC, Focus UC + BT600, Voyager 4245 Office. The test included inbound call: headset rings, answers, ends, outbound call: headset activates, ends. I tested button call control (RCC - remote call control) with a wider set of Poly headsets with the 3CX Windows Client, Version 16.3.0.179 and Plantronics Hub version 3.20.
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